Placing an order is simple. Browse our products, add items to your cart, and then proceed to checkout. Follow the steps to enter shipping and payment information, review your order, and confirm the purchase. In case you are facing any trouble, you can contact our customer support team on 9167109506 or email us on care@insightcosmetics.in from 10 am to 6 pm (Mon – Fri) and we will be happy to assist you.
No, it's not necessary to create an account to place an order. You can also proceed as a guest. However, creating an account offers benefits like order tracking and easier checkout for future purchases.
To sign up for an account, click on the "Sign Up" or "Login" option on our website's homepage. Provide your details like name, email, and OTP, and follow the registration process.
Yes, our products are proudly made in India.
Absolutely! You can create a Wishlist and save items for future reference or purchase. Look for the "Add to Wishlist" button on product pages.
Yes, we encourage customers to leave reviews and ratings for products they've purchased. This helps other shoppers make informed decisions
You can contact our customer support at 9167109506 or email us on care@insightcosmetics.in
We offer shipping to a wide range of locations. During the checkout process, you'll be able to select your Pin code and see if we can deliver to your location.
Our products are available in 15000+ retail stores
Order / Bulk Order Related Queries
The delivery time of your order depends on your location and typically takes 5 to 6 working days. We provide estimated delivery times during checkout.
Yes, once you successfully place an order, you will receive an order confirmation email within an hour. This email will include details of your order, including the products purchased and shipping information.
No, We Don't exchange the product for size and color.
Unfortunately, once an order is placed, you generally cannot add additional items to it. However, you can place a new order separately.
If you receive a damaged or defective product, please contact our customer support team at 9167109506 or care@insightcosmetics.in. Unboxing video is mandatory.
Yes, we do offer bulk or wholesale ordering for certain products. Please reach out on nsm@insightcosmetics.in
Shipping
Order processing times vary depending on the products and order volume. Typically, orders are processed on the same days before being dispatched for shipping.
You can check the current status of your order by logging into your account and navigating to the " Orders" section. Alternatively, you will receive email updates with tracking information.
A minimal fee of Rs. 49 is applicable on orders below Rs. 399 and a COD orders fee of Rs. 50
Yes, during the checkout process, you can specify a different shipping address than your billing address.
In case of a failed delivery attempt, the courier service will usually leave a notification or attempt redelivery. You can also track the status online or contact the courier service directly to reschedule the delivery.
Replacement & Cancellation policy
We process orders promptly, and if you wish to cancel your order, you can do so from the order section on our website before it has been shipped.
Returns or replacements can be requested within 48 hours of delivery for damaged, defective, missing, or incorrect products. Please share your order details along with an unboxing video. Approved refunds are processed within 4-5 days.
Please raise a request within 48 hours of delivery by emailing us at care@insightcosmetics.in or through the My Account section. Kindly share your order number, issue details, and a clear unboxing video so our team can review and assist you further.
Once we receive your returned product at our warehouse, the refund will be processed within 4-5 days, depending on your payment method.
Account
We accept various payment methods, including credit cards, debit cards, PayPal, other electronic payment methods, and Cash on Delivery (COD).
Yes, we take the security of your personal and payment details very seriously. Our website uses encryption and secure technologies to protect your information. We follow industry best practices to ensure the highest level of security for your transactions.
‘’MAYURI KUMKUM LIMITED” is our account name for the transaction
Accordion list
We are proud to be a cruelty-free brand that does not test our products on animals. Additionally, all our products are 100% vegan. We have obtained certification from PETA
We adhere to a policy of 100% transparency for product safety. We want you to feel confident in using our products, knowing that they have undergone rigorous testing and do not contain harmful chemicals
Yes, we are dermatologically tested on all skin types and different age groups
Our products have a light and pleasant fragrance.
Ingredients that are not used in Insight cosmetics, sodium lauryl sulphate, sodium laureth sulphate, Formaldehyde, petrochemical, phthalate, para-aminobenzoic acid (PABA), a heavy metal such as lead, mercury, nickel, etc.
Insight cosmetics products are certified safe by bureau veritas as safe cert, dermatologically and Ophthalmology tested, VEGAN, PETA, FDA
